Role Brief
What this role involves
Responsibilities
What you will do
- Power Platform Development
- Design, develop, and maintain business applications using Microsoft Power Apps.
- Develop and optimize automated workflows using Microsoft Power Automate.
- Create and maintain reports and dashboards using Microsoft Power BI.
- Develop solutions leveraging Dataverse and Microsoft 365 services.
- Implement integrations between Power Platform, SharePoint, SQL Server, Azure services, and third-party applications.
- Technical Support & Troubleshooting
- Provide Level 2 and Level 3 support for Power Platform solutions.
- Investigate and resolve application, workflow, and integration issues.
- Monitor solution performance and proactively address incidents.
- Conduct root cause analysis and implement preventive measures.
- Manage support tickets and ensure adherence to SLA requirements.
- Solution Administration
- Manage Power Platform environments, security roles, permissions, and governance policies.
- Support deployment and migration of solutions across Development, Test, and Production environments.
- Implement and maintain backup, recovery, and change management procedures.
- Ensure compliance with organizational security and governance standards.
- Stakeholder Engagement
- Gather business requirements and translate them into technical solutions.
- Conduct user training and provide technical documentation.
- Collaborate with business users, project managers, and developers to deliver solutions.
- Provide recommendations for process improvement and automation opportunities.
- Continuous Improvement
- Stay updated with Microsoft Power Platform features and best practices.
- Participate in solution reviews and architecture discussions.
- Identify opportunities to improve support processes and service delivery.
Requirements
What you need
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.
Experience level
- Experience
- 3+ years of experience working with Microsoft Power Platform.
- Experience developing Power Apps (Canvas and Model-Driven Apps).
- Experience building workflows with Power Automate.
- Experience creating reports and dashboards in Power BI.
- Experience supporting Microsoft 365 environments.
- Experience with SharePoint Online, SQL Server, Dataverse, and Azure services.
- Experience in technical support, incident management, and troubleshooting.
Certifications
- Education
- Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.
- Certifications (Preferred)
- Microsoft Certified: Power Platform Functional Consultant Associate
- Microsoft Certified: Power Platform Developer Associate
- Microsoft Certified: Power Platform Solution Architect Expert
- Microsoft Certified: Azure Fundamentals
Skills
Skills we are looking for
- Required
- Power Apps
- Power Automate
- Power BI
- Dataverse
- SharePoint Online
- SQL Server
- Microsoft 365 Administration
- REST APIs and connectors
- DAX and Power Query
- Azure Active Directory (Entra ID)
- Solution deployment and environment management
- Desirable
- Azure Functions
- Logic Apps
- Microsoft Fabric
- AI Builder
- Copilot Studio
- DevOps and CI/CD pipelines
- C#, JavaScript, or Python
Benefits
What we offer
- Competitive salary package.
- Medical insurance coverage.
- Pension and retirement benefits.
- Performance-based bonuses.
- Professional development and training opportunities.
- Certification sponsorship and continuous learning support.
- Hybrid or flexible working arrangements.
- Annual leave and public holiday entitlement.
- Career growth and advancement opportunities.
- Collaborative and innovative work environment.
- Access to modern development tools and technologies.